Refund policy

We want you to love your Castle Home purchase, but we understand that sometimes things don’t work out. If you're not completely satisfied, please review our return policy below.

🕒 Return Eligibility & Deadlines

If an item is eligible for return, the returns must be received within 30 days* of delivery, or the return window listed on the product page, whichever is lower.
Please initiate a return by emailing us at sleep@castlehome.co.
Once initiated, we will advise you the return shipping address and any other shipping instructions. You are responsible for return shipping costs except in cases of defect. We recommend sending your returns as soon as possible in case of potential carrier delays and insuring the package, as Castle Home is not responsible for lost, damaged, or delayed returns.
After 30 days* from delivery, no returns, exchanges, or refunds will be accepted for any reason.

*Please note that while the above is our general policy, some products may 1) not be eligible for returns (they will be noted as "final sale" and other similar wording), or 2) have shorter return windows. These exceptions will be noted on the product detail page. Please also note that all sales outside the continental US are final.

All returns must have a Return Authorization Number (RMA) and should be returned to the facility we specify (which may differ from the shipping origin) to be eligible for a refund. We will provide you instructions and an RMA number when you email us at sleep@castlehome.co. We may refuse to process returns that arrive without an RMA and/or are shipped to the incorrect facility.

📦 Return Requirements

To be eligible for a return, item(s) must be returned within the product-specific return window and meet all the following conditions:

Be in new, unused condition—clean, undamaged, unaltered, and not having been washed or dried
Include all original packaging, with tags, law labels, and stickers intact (if applicable)
Include a valid proof of purchase
Not be marked as final sale, clearance, or be seasonal merchandise

Some of our products are considered intimate and personal items. So, for the safety of our customers, we do not sell any item that is not completely brand new. Hence, we cannot accept items that do not comply with the above. Be sure you want to keep your item(s) before removing it from the package, spreading it out, or putting it in a washer or dryer.

Dimension Disclaimer: Please note that there are no universal dimensions for duvets, duvet covers, and other bedding products. Please verify the dimensions of your bed and associated bedding before making your purchase, and before removing your item(s) from the manufacturer's packaging. If you have questions about the proper fit for your bed's configuration, please contact us at sleep@castlehome.co before placing your order.

Color Disclaimer: Please note that product colors may appear slightly different on your screen due to monitor settings, lighting, and other factors. While we strive to represent our products as accurately as possible, variations may occur. However, if you are not satisfied with your purchase, you may return it within 30 days (or the product-specific return period, whichever is less), provided it meets our return policy requirements.

Returned items that do not meet these conditions will not be accepted or refunded. Castle Home reserves the right to refuse to process the return or process a partial return, at our discretion, if any of the above conditions have not been met.

🚚 Refund Deductions

Your refund will be issued to your original payment method, minus any applicable fees, including but not limited to:

A restocking fee of 20% will be deducted from your refund (including for returns due to failed delivery, refused packages, or incorrect address). Some items may have higher restocking fees, or they may be final sale/non-returnable. These exceptions will be noted on the product page.
Shipping and handling fees (even if your order qualified for free shipping)
Credit card, PayPal, or other processing fees
Value of any promotional code or discount applied at time of purchase

Note: We do not offer retroactive discounts or price adjustments on past orders.

❗ Final Sale & Non-Returnable Items

The following are final sale and cannot be returned, refunded, or exchanged:

Sale, clearance, and seasonal items
Gift cards
Items marked “final sale” (or similar language) on the product page
Items shipped via freight carriers (not small parcel)
All orders shipping outside the contiguous United States

🌎 International Orders

Orders shipping outside the contiguous U.S. are final sale and cannot be returned or exchanged.

Duties, taxes, and customs fees are not included at checkout. You are responsible for all import-related costs imposed by your local government.

📦 Lost or Stolen Packages

Castle Home is not responsible for packages marked as delivered by the carrier. If your package is lost or stolen:

Please contact the shipping carrier with your tracking number to initiate a claim.
If you need assistance, contact us at sleep@castlehome.co, and we’ll do our best to help.

📷 Reporting Defects, Damage & Incorrect Shipments

All shipments should be inspected promptly upon arrival. If you receive a defective, damaged or incorrect product, you must report it within 72 hours of delivery by emailing sleep@castlehome.co with:

Photos of the defect, damage, or incorrect item
Photos of the shipping label
Photos of the shipping box and all packaging materials

In the case of a reported defect or incorrect item, Castle Home/the manufacturer will make a determination on if the item is defective or incorrect, and offer a path to resolution.

Damage caused by the shipping carrier is not covered by Castle Home. In such cases, you’ll need to file a claim with the carrier.

🔁 Cancellations, Changes & Failed Deliveries

If you realize you've made an error with your shipping address, wish to cancel your order after placing it, or need to make another change to your order, please contact us at sleep@castlehome.co as soon as possible. We cannot guarantee that it will be possible to change or cancel your order once it has been placed (depending on where in the process it is), but we will do our best to assist you.

Orders canceled or changed may be subject to return shipping fees and/or restocking charges.
If a package is returned due to incorrect or insufficient address provided at checkout or because the package is refused or otherwise undeliverable, you may be subject to return shipping fees and/or restocking charges.
Castle Home does not refund packages delivered to an incorrect address unless returned per our regular return policy.

🔐 Security & Fraud Prevention

Castle Home may request verification for high-value orders and/or flagged transactions. We reserve the right to cancel any order if verification is not provided, or if we deem that an order may be fraud or carry other risk.

If your original payment method has been canceled or is no longer valid, we require verification of cancellation for fraud prevention purposes before issuing a refund via alternate means.

❓ Questions?

We're here to help. Email sleep@castlehome.co, and our team will assist you.

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