Shipping policy
ORDER PROCESSING TIME:
Order Processing: typically 1-3 business days.
You will be charged when you place your order, and all payments are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or canceled.
SALES TAX CALCULATION:
Your order may be taxed based on the location in which you live or the order's delivery address.
ESTIMATED DELIVERY TIMES & CARRIERS
Our products are shipped directly from manufacturers and artisans from around the world and are often made on-demand.
Castle Home partners with major international shipping companies like FedEx, SF Express, DHL, TNT, JCEX, UPS, and EMS who work with local couriers - allowing us to ship direct to your door and proudly offer flat rate world-wide shipping.
| Region | Estimated Delivery Time* | Carriers |
| USA | 5-8 Business Days | UPS, FedEx, DHL |
| Canada | 5-8 Business Days | Varies |
| UK | 5-8 Business Days | Varies |
| Australia & New Zealand | 5-8 Business Days | Varies |
*There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery is the responsibility of the shipping company.
IMPORT FEES & DUTIES
Depending on the country an order is being shipped to, there may be additional duties and/or import fees. The customer is responsible for paying all associated import fees.
If you have any other questions, please contact us.